FAQs

CUSTOMER SERVICE

Please contact help@bumsandroses.com with all customer service related issues. We handle customer service issues via email only. Customer service team responds to requests within 24 hours. 

 

DOMESTIC SHIPPING

Shipping in the United States? Shipping is FREE for you if: 

a) You make a rewards account (click the button in the bottom right of our homepage) 

b) Your order is $50+ or more

If you don't want to do either of those, we will add a small shipping fee to your order at checkout!

 

Orders ship from our warehouse in 3-4 business days. 

Once orders leave our warehouse, we are not responsible for lost or stolen packages. Please contact the carrier directly. 

*Please note that there will be a delay in shipment if you use PayPal eCheck at checkout. It takes PayPal 3-5 days to process a PayPal eCheck and we can't fulfill the order until the payment clears. Your order will be fulfilled as soon as payment clears. 

Refused, insufficient address, or undeliverable packages will be charged $10 shipping in order to have your order re-sent.

 

INTERNATIONAL SHIPPING

Free shipping to Canada on orders over $150. 

Orders ship from our warehouse in 3-4 business days. 

Once orders leave our warehouse, we are not responsible for lost or stolen packages. Please contact the carrier directly. 

*Please note that there will be a delay in shipment if you use PayPal eCheck at checkout. It takes PayPal 3-5 days to process a PayPal eCheck and we can't fulfill the order until the payment clears. Your order will be fulfilled as soon as payment clears. 

 

TAXES & DUTIES

Customers are responsible for all taxes and duties that may apply on the order. We are not responsible for any such taxes, duties or delays caused by customs.

 

SHIPPING INSURANCE

You can protect your package for a small fee with shipping insurance at checkout. Shipping insurance covers lost, stolen, or damages in transit. It does not cover theft or damages after the tracking shows successfully delivered. Contact help@bumsandroses.com for any questions. 

 

RESHIP 

Refused, insufficient address, or undeliverable packages will be charged $10 shipping & handling in order to have your order re-sent. Orders will be refunded net of the $10 handling fee if the package is not reshipped. 

 

BUMS WITH BENEFITS REWARDS PROGRAM 

We offer weekly Drop Day discount codes through our Bums with Benefits rewards program along with referral program to earn $10 for each friend you refer! Click here to sign up and start earning points for $$ off purchases and other great perks (like exclusive early access to shop the drops!).

 

REGULAR RETURNS & EXCHANGES

We offer free domestic returns and exchanges within 30 days from the original order date*, as long as the item is in original condition (unwashed/unworn), with the tags still attached, and in original packaging. 

Optional paid priority shipping is not refunded. 

Click here to start a return

Please contact help@bumsandroses.com if you need additional assistance.

Returns are processed within 7-10 business days from arrival to Bums & Roses.

 

*All Sale items are final sale.

*International returns: customer is responsible for return fees.

 

 

ORDERS BOUGHT USING A DISCOUNT CODE 

*Exchanges for equivalent items are available if the item is new, unworn/undamaged, and with tags attached. Otherwise will be refunded at the promotion value.

*Promotions valid for specified day only. No price adjustments allowed.

 

 

ORDER CONFIRMATION

An order confirmation email is automatically sent when an order is placed. After confirming that your order confirmation email did not end up in your spam/junk folder, please contact us at help@bumsandroses.com so we can help you out.

 

TRACKING

Once your order has been shipped, we will send you a shipping confirmation email along with a tracking number.

 

CARE INSTRUCTIONS

Bamboo viscose is a very delicate fabric and must be handled with care. Most products can be machine washed inside out with like colors on gentle cold wash. Tumble dry low or line dry for optimal results. Avoid washing with rough fabrics (such as towels) or other garments with zippers, hooks/buttons, or velcro that can snag the soft bamboo.

Read more about our recommend care instructions here.

 

Please follow the care instructions on each garment.

 

Didn’t find what you’re looking for? Email us at help@bumsandroses.com